top of page

Privacy Policy

HJR Electrical Services Pty. Ltd. remains committed to providing quality services to you. This policy outlines our ongoing obligations to manage your personal information with transparency and care.

 

To clarify, we have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your personal information.

 

If you wish, you can view a copy of the Australian Privacy Principles by visiting the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

 

 

What is Personal Information and Why Do We Collect It?

 

Personal information includes any data or opinion that identifies an individual. Common examples we collect include your name, address, email address, phone number, and facsimile number.

 

We collect personal information in various ways — for instance, via our website www.HJRElectricalServices.com.au through direct interactions, and occasionally from trusted third parties. However, please note we cannot guarantee the privacy practices of any third-party sites we may link to.

 

We collect your personal information primarily to deliver our services, communicate with you, and provide important updates or marketing materials.

 

Additionally, we may use your information for closely related secondary purposes, especially when you would reasonably expect such use.

 

If you prefer, you can unsubscribe from our marketing communications at any time by contacting us in writing.

 

Whenever we collect personal information, we will, wherever appropriate, explain why we are gathering it and how we intend to use it.

 

 

Sensitive Information

 

The Privacy Act defines sensitive information to include details such as your racial or ethnic origin, political views, religious beliefs, membership in professional or trade associations, criminal record, or health information.

 

We only use sensitive information under specific conditions:

 

  • For the primary purpose it was provided

  • For a secondary purpose directly related to that primary reason

  • With your express consent

  • Or as required or permitted by law

 

 

Third-Party Information

 

Where practical, we aim to collect personal information directly from you. However, in some cases, third parties may provide your details to us. When this occurs, we take reasonable steps to inform you about the information shared and its intended use.

 

 

Disclosure of Personal Information

 

At times, we may need to disclose your personal information. Typically, this happens:

 

  • With your consent

  • Or where required or authorised by law

 

We always handle disclosures carefully to protect your privacy.

 

Security of Personal Information

 

We store your personal information securely, protecting it against misuse, loss, unauthorized access, modification, or disclosure.

 

Once we no longer need your information for its intended purpose, we will take reasonable steps to either destroy it or permanently de-identify it. That said, we retain most client records for a minimum of 7 years in compliance with legal and operational obligations.

 

 

Access to Your Personal Information

 

You have the right to access the personal information we hold about you and request updates or corrections. If you would like to access your information, simply contact us in writing.

 

We won’t charge a fee to process your access request. However, we may charge a small administrative fee if you require a physical copy.

 

To safeguard your privacy, we may ask you to verify your identity before releasing any requested information.

 

 

Maintaining the Quality of Your Personal Information

 

Keeping your personal information accurate, complete, and up to date is essential to us. Therefore, we take reasonable steps to maintain the accuracy of our records. If you discover that any information we hold about you is inaccurate or outdated, please let us know promptly. That way, we can correct it and continue providing quality services to you.

 

 

Policy Updates

 

We may update this Privacy Policy from time to time. You can always view the latest version on our website.

 

 

Privacy Policy Complaints and Enquiries

 

If you have any questions, feedback, or complaints regarding this Privacy Policy, please don’t hesitate to contacts us at:

 

HJR Electrical Services

Melbourne, Victoria

0430 705 755

admin@hjrelectricalservices.com.au

​

​

​

 

bottom of page